Q1: I know nothing about this machine, what type of machine should
I choose?
A:We will help you choose the suitable machine and share you the
solution; you can share us the following information
1. what material will you weld
2. The welding material thickness
3. Is it joint welding or over-lay welding
4. What is the exact usage for the machine , for product welding or
repair or other application
Q2: When I got this machine, but I don’t know how to use it. What
should I do?
A:We will send operation video and manual for the machine. Our
engineer will do training online. If needed, we can send our
engineer to your site for training or you can send the operator to
our factory for training.
Q3: If some problems happen to this machine, what should I do?
A:We provide two years machine warranty. During the two-year
warranty, in case any problem for the machine, we will provide the
parts free of charge (except for artificial damage). After the
warranty, we still provide whole lifetime service. So any doubts,
just let us know, we will give you solutions.
Q4: What’s consumables of laser marking machine?
A: It does not have consumable. It’s very economical and cost
effective.
Q5: What’s package, will it protect the products?
A: We have 3 layers package. For the outside, we adopt wooden cases
free of fumigation. In the middle, the machine is covered by foam,
to protect the machine from shaking. For the inside layer, the
machine is covered by waterproof plastic film.
Q6: What’s delivery time?
A: As per your requirement , we will suggest the suitable machine .
The exact delivery time as per your machine.
Q7: What payment terms can you accept?
A: Any payment is possible for us , like TT, LC, Western Union,
Paypal, E-Checking, Master Card, Cash etc.
Q8: How is the shipping method?
A: As per your actual address, we can effect shipment by sea, by
air, by truck or railway. Also we can send the machine to your
office as per your requirement .
