Presales and after-sales services are crucial aspects when
considering the purchase of a laser marking machine.
Pre-Sales Service:
1. Consultation: As a reputable laser marking machine provider, Sundor laser will
offer consultation services to understand your specific needs and
requirements. Sundor laser will assess your applications,
materials, production volumes, and budget to help you choose the
most suitable machine for your needs.
2. Machine Demonstration: Sundor laser often offer machine demonstrations to showcase the
capabilities and features of their laser marking machines. You
could see the machine in action and evaluate its performance and
precision.
3. Application Support: Sundor laser can assist you in determining the best settings,
techniques, and processes for your specific applications. We could
offer guidance on optimizing your designs for laser marking and
provide sample welding to help you understand the machine's
capabilities.
4. Customization: If customers have unique requirements, suppliers may offer
customization options to tailor the laser marking machine to their
specific needs.
5. Training: Pre-sales services may include training sessions on how to operate
the laser marking machine. These sessions can be customized to your
needs and may cover topics such as machine setup, software
operation, etc.
6. Technical Support: Pre-sales service often includes technical support, where
customers can discuss their requirements with experts who can
provide guidance and suggest appropriate solutions.
7. Site Evaluation: Depending on the size and complexity of the laser cutting machine,
Sundor laser may offer a site evaluation to ensure that your
workspace meets the requirements for installation and operation.
After-sales Service:
1. Installation: Sundor laser will provide train videos & online meeting to support
clients install and adjust laser marking machine.
2. Training and Support: After installation, Sundor laser should offer comprehensive
training to your operators, covering all aspects of machine
operation, maintenance, troubleshooting, and safety protocols.
Sundor laser could also provide ongoing technical support to
address any questions or issues that may arise during the machine's
working life.
3. Warranty: The UV laser marking machine warranty 1 years. After warranty,
Sundor laser will also provide technology support for the
equipment. Solve all of your worried.
4. Maintenance and Servicing: Laser marking machines require regular maintenance to ensure
optimal performance. Sundor laser will offer maintenance plans,
providing periodic servicing, inspections, and repairs as needed.
5. Spare Parts and Consumables: Sundor laser stock and provide spare parts and consumables for the
laser marking machines we sell. Ensures customers can easily obtain
replacement parts or consumables when needed.
6. Customer Support: Sundor laser have a responsive customer support team available to
assist you with any inquiries, technical issues, or general
assistance. This support can be provided through various channels
such as phone, email, or an online support portal.
It's important to carefully consider the presales and after-sales services offered by different
providers when purchasing a laser marking machine. These services
can greatly impact your overall experience, machine performance,
and long-term satisfaction with your investment. Welcome to choose Sundor Laser, waiting for your kindly message.
Thank you.
Following is some of remarks from our Clients:
